A little help when something isn’t right.
Change-of-mind returns
For hygiene reasons, beauty and personal-care purchases are final sale. We do not offer returns or exchanges for a change of mind, personal preference or an incorrectly selected shade, except where required by applicable law.
Damaged, defective, incorrect or missing items
Please contact service@moyuu.ca, preferably within 7 business days of delivery, with your order number, a description of the issue and relevant photos. Keep the product and packaging while we review your request.
This reporting window helps us investigate promptly and does not limit your statutory rights.
How we resolve an issue
Depending on the circumstances, we may arrange a replacement or refund. Where a return is required for a confirmed product defect or fulfilment error, MOYUU will cover the necessary return shipping.
Before returning anything
Contact us first for instructions and the correct return address. Do not send items directly to a supplier or the address printed on the parcel without confirmation.
Refunds
Approved refunds are issued to the original payment method. Your payment provider may require additional time to display the credit.
Your rights
Nothing in this policy excludes rights or remedies available under applicable consumer protection laws.